Support

Questions, problems or ideas. Email is the quickest way to reach us.

To help us fix a problem, say which iPhone and iOS version you're using. Tell us what you tapped and what happened, and add a screenshot if you can.

Common questions

How do I get an account?

Recado is invite-only for now, so you can't sign up in the app. Email us if you'd like to try it.

How do I save a place?

Tap a place on Google's map and choose Save to Recado. You can also search with the search field, or share a Google Maps link to Recado from another app. To save somewhere Google doesn't list, drop a pin.

My places didn't sync.

Recado shows your phone's saved copy while it's offline, and syncs again when the connection comes back. To try right away, open the Recado menu and tap Sync now.

Why does Recado ask for my location?

To show where you are on the map and sort your places by distance. It uses your location only while the app is open, and doesn't store it. The privacy policy has the details.

How do I delete my account?

Email support@recadoapp.com from the address you sign in with. We'll delete your account and all your places, notes and maps within 30 days. Deletion is permanent.